Privacy Policy – Navigating Care with Joyful Energy, LLC

1. Introduction

Navigating Care with Joyful Energy, LLC (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our services, visit our website, or interact with us in any way.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, address, phone number, email address, and other contact details.
  • Health-Related Information: Only as necessary to provide dementia care navigation services, with your consent.
  • Payment Information: If applicable, for services rendered.
  • Technical Data: IP address, browser type, and usage data when visiting our website.
  • Mobile Opt-In Data: If you opt-in to receive SMS messages from us, we collect your mobile phone number and preferences related to communication.

3. Mobile Opt-In and Consent

By opting in to receive SMS messages from us, you consent to receive text messages related to our services, including appointment reminders and important updates.

  • Your mobile number and consent will not be shared with any third party for any purpose.
  • You can opt out at any time by replying “STOP” to our messages or contacting us directly.

4. How We Use Your Information

  • We use your information to:
    Provide and improve our dementia navigation services.
    Communicate with you about services, appointments, and updates.
    Process payments and manage billing.
    Comply with legal and regulatory obligations.

5. No Third-Party Marketing or Promotions

We do not share, sell, or rent your personal information—including mobile opt-in data—to any third parties for marketing or promotional purposes.

6. Sharing Your Information

We may share your information only under the following circumstances:

  • With your consent: If required to coordinate care with healthcare providers.
  • With service providers: Who assist us with payment processing or operational support (they are contractually obligated to protect your data).
  • For legal compliance: If required by law, court order, or government request.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

  • Access, update, or correct your personal information.
  • Request deletion of your information, subject to legal or contractual obligations.
  • Withdraw consent for data processing where applicable.

9. Third-Party Links

Our website or services may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Navigating Care with Joyful Energy, LLC
navigatingcarewithjoy@gmail.com